Terms & Conditions
All damaged deliveries or shortages must be reported within 24 hours of receipt.
When you place a pre-order on the Endeavour Tactical website:
- We will not charge the full purchase price to your credit card until your item is ready for delivery.
- All pre-orders include a non-refundable deposit (usually around 15%) subject to discussed terms - this will be explained in detail before you place your order.
- You may change your mind and cancel an order at any time until we charge your card approximately 2 days prior to dispatch, however if you cancel an order, you will forfeit the non-refundable deposit.
- We accept VISA and MasterCard for pre-orders (PayPal is available but this may change)
- Payment Plans are now available across selected pre-order items.
If your credit or debit card expires before we process your pre-order, your payment will fail and you will receive an email with a link to update yourpayment details.
Please note, product availability is subject to change at any time. We will update our product page regarding any delays. The dates we provide are estimates based on production schedule. We of course, apologise for any inconvenience caused by such delays.
If a product on pre-order is scheduled to arrive into our warehouses ahead of schedule, we'll notify all customers via email and provide an option to pause the pre-order up to 28 days. Please note that pre-orders on a payment plan cannot be paused.
If you have an item you wish to return please contact the sales department (firstname.lastname@example.org) who will issue you a return form. This will need to be included with the item you return.
In the unlikely event that your new purchase is faulty then please contact Endeavour Tactical immediately (email@example.com) to discuss your problem and to ask for a return form. At our discression, a replacement product will be dispatched to you, although this WILL NOT happen until the originally purchased goods are returned and are confirmed to be faulty by Endeavour Tactical
No refunds will be given on any product that has been damaged by neglegence, carelessness or misuse.
Unwanted products must be returned to us within 14 days and must be 'AS NEW',un-opened, un-used and in the original, undamaged packaging missing no items from the packaging. This will incur a 10% restocking fee. Return postage is at the buyers expense, unless item found to be faultly/mistake.
We supply a 14 day money back guarantee on unused, sealed and goods in a new resalable condition with all manuals and accessories.
The guarantee does not cover for used, accidental and deliberate damage, tampering with the item or improper use.
The item needs to be complete when returning including all accessories, original box and manuals.
If the item becomes faulty within 30 days of purchase, please notify us first by email and return to us at your own expense, including all accessories, original box and manuals.
Once the item has been received by us, it will be thoroughly inspected for the above misuse and if a manufacturing fault is found, the item will be repaired or replaced, in the event we are out of stock of the item a refund will be offered.
We can not refund any unwanted item(s) that are returned to us in used condition, broken without original box, manuals and accessories.
You as the customer are responsible for return postage costs.
How do I get my Endeavour Tactical product repaired/replaced under its warranty?:
Conditions of the Warranty:
Original receipt required as proof of purchase. No products will be worked on under these terms without original proof of purchase.
The Endeavour Tactical warranty does not include any the following:
Any transportation costs incurred in transporting the item back to us for repair.
Any breakages as a result of accidental/neglegent damage.
Any routine maintenance required
Any faults arising from misuse
Any faults arising from any repairs not previously carried out by Endeavour Tactical.
Your Endeavour Tactical warranty is also invalidated if:
The product has been altered or adjusted in any way from its original format (unless carried out by Endeavour Tactical)
Any repairs or maintenance to the item(s) have been carried out by any non Endeavour Tactical personnel
Endeavour Tactical may change the terms and conditions of our warranty from time to time.
English law governs these conditions of use and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts.