Terms & Conditions
We want you to be 100% satisfied with your purchase and offer a simple and stress-free returns policy in the event that you are not.
Exchanges or Refunds. Provided the item is within 30 days of receipt of your order and is in ‘as new’* condition you can return it to us for either a full refund or exchange. This exchange can be either for the same product but in a different size or colour, or for an entirely different product altogether. In the case of an exchange for an alternative product, assuming a difference in price, we will either refund you the difference or take additional payment. Please follow the instructions under ‘Returns Procedure’ below.
* the product must be unworn and in a re-sellable condition with all swing tickets attached. In instances where a product shows obvious signs of use, it will not be accepted and will be returned to the customer.
Please note that items that are damaged as a result of excessive or long term usage are not considered to be faulty. If you have damaged your product in an accident, or through sustained and long-term use, then please contact us to discuss options. All lifetime warranty products must be returned directly to the company of manufacture.
Faulty Goods. Goods are considered faulty where a manufacturing fault occurs within. Faulty items will be replaced, repaired or refunded at the discretion of the Endeavour Tactical team following evaluation. Where economically viable, we will always seek to repair an item, as a first resort. In instances where this is impractical we will then opt to swap your faulty product with a like-for-like replacement. In the event that we are out of stock, we will refund you the cost of the product in full providing the product is still within the initial warranty period.
When returning goods which you bought using a discount or offer or as a bundle, we will adjust the refund accordingly if you fall below the discount/offer/bundle threshold or conditions, as that discount or offer will no longer apply.
Our commitments in this returns policy apply only to the original purchaser who ordered directly from us at www.endeavourtactical.com
When returning faulty goods, please contact us at email@example.com to arrange the return.